You agree to comply with the following Terms & Conditions of At Apartment Hotels and ensure that they are observed by all members of your party. Specifically, the moment you sign this contract and enter the property you are responsible for the flat and its contents and you have to observe the due diligence of “Bonus Pater Familias” in the use of the property.
You agree that it is absolutely forbidden to sublease the property or part of it to other people.
You agree to keep and leave the property and the furniture, kitchen equipment and any items in the flat in good condition and undamaged as you found them. Therefore, you agree neither to cause any damage to the walls, floor, doors, windows or furniture of the property especially coming in and out with the luggage nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or any other occupier of adjoining or neighborhood properties. No liability is accepted by you in respect of damage to or loss of such property except where the damage or loss is caused by your negligence.
You agree that “At Apartment Hotels” can’t be considered responsible for any non culpable inefficiency in the utilities of the apartment.
RESERVATION
You agree that the reservation is confirmed when the deposit/advance is confirmed with a receipt of payment. You agree that At Apartment Hotels applies the rule “first come, first served” and that the
Metro Peak Apartment Hotels does not accept balance in cash upon arrival.
CANCELLATION POLICY
In case of lockdown, all bookings will be refunded 100% if the cancellation occurs up to 24 hours from the arrival date. You agree that if you decide to cancel your reservation, or part of it,
you will be refunded as follows:
All bank costs involved will be charged upon you. The refund will be related only to what was paid at the moment of the cancellation.
MAINTENANCE AND SECURITY
You agree to allow any representative of “At Apartment Hotels” to access the property at any reasonable time, during your stay for the purpose of essential and/or urgent maintenance or security reasons. You agree to notify us immediately of any problem occurring to the property.
SAFETY RULES
You agree for security reasons, always to close the shutters, the windows, the doors to the terraces if present, the apartment doors and the street door before leaving the house. You agree that we are not responsible for any items missing from your belongings during your stay in one of our apartments.
Responsibility for Damages:
By reserving an apartment managed by At Apartment Hotels , the guest acknowledges and agrees to assume responsibility for any damage caused to the apartment, its contents, or furnishings during their stay.
Costs and Reparations:
In the event that the guest, their invitees, or any individuals under their care cause damage to the apartment or any items within, the guest agrees to cover all associated costs for repairs, replacements, or professional cleaning.
Reporting Damages:
Guests are required to promptly report any damages or issues with the apartment to the management. Failure to report damages in a timely manner may result in additional charges or fees.
Assessment of Damages:
At Apartment Hotels reserves the right to assess damages at its discretion, taking into account the extent of the damage and the costs associated with restoration or replacement. This assessment will be communicated to the guest along with a detailed breakdown of the incurred expenses.
Payment for Damages:
By accepting these terms, guests agree to receive an invoice for the total amount of assessed damages incurred during their stay with us. In the event that the invoice received declines to be paid by the guest,, the guest further agrees to promptly provide an alternative method of payment as specified by At Apartment Hotels. Failure to provide a valid payment method may result in additional charges, late fees, or legal action to recover the outstanding amount.
Dispute Resolution:
Should the guest dispute any charges related to damages, they must notify At Apartment Hotels in writing within [specified number of days] days of receiving the damage assessment. Failure to dispute within the specified timeframe will be considered an acknowledgment and acceptance of the charges.
Legal Recourse:
In cases where the guest refuses to pay for damages or disputes the charges, reserves the right to pursue legal action to recover the incurred costs. The guest will be responsible for all legal fees and associated expenses incurred by [Your Company Name] in the pursuit of such claims.
By confirming a reservation with At Apartment Hotels, the guest expressly agrees to abide by these terms and conditions related to damages and acknowledges that they will be held accountable for any harm caused to the apartment or its contents during their stay.
Check In
You agree that check-in of the apartment is normally from 15.00 until 20.00. Check-in is free of charge until 20.00. Between 20.00 and 24.00 there is an extra charge of $50 and between 22.00 and 24.00. “At Apartment Hotels” does not accept arrivals from 24.00 and 09.00.
You are aware that each guest that will stay overnight in the apartment has to show a valid identity document to the check-in agent.
RESPECT TO NEIGHBOURHOOD
You agree that any loud noise in the house is not permitted.
GUESTS, PETS, SMOKING, CANDLES NOT ALLOWED
You agree not to allow more people to stay in the Property than expressly authorized, nor to change the make-up of the party during your stay. By law, we must declare every guest that resides at our property to the Police. Pets are not allowed. Smoking indoors is not permitted. No lit candles allowed. You agree that if you breach any of the above rules, At Apartment Hotels can ask you to leave the property immediately without any refund of the rent.
HOUSE KEYS
You agree that should you lose the apartment’s keys, charges will be incured to either replace the keys or the locks as the case may be.
WASTE AND RECYCLING
You agree to respect the refuse collection according to Nairobi City Council for recycling. You agree not to leave any rubbish in the stairs or in the common area of the building nor in the apartment except on Sunday and official holiday.
CHECK OUT
You agree to check out by 10.00am in order to allow the Company staff to prepare the house for the next Guests. Our staff is happy to try to accommodate check out time before 10.00 am to suit your travel arrangements if possible.
At check-out, you agree to leave the apartment in order, assembling all used linen on the beds and all items at its place; you agree to leave the Kitchen (also the fridge) clean and in order. Please note that check-out will take around 20 minutes. In the instance you will be requiring late checkout, do communicate before 7am on checkout day. However this would cost an additional fee.